infyCharge User Privacy Policy

Updated on: July 20, 2022

Effective Date: July 20, 2022

In order to effectively protect the privacy rights and optimize the user experience of infyCharge users, Jiangsu Yingfeiyuan Smart Energy Co., Ltd. (hereinafter referred to as "we"), the operator of infyCharge, has formulated this privacy policy in accordance with current regulations and policies. This privacy policy will provide a detailed explanation of our policies and measures in obtaining, managing, and protecting user personal information. This privacy policy applies to all services we provide to you, regardless of whether you have obtained Fei Chong Network services through computer devices, mobile terminals, or other devices. If you have any questions about this privacy policy or related matters, you can contact us at any time by accessing the online customer service system of infyCharge, the official service account of infyCharge, or calling any of our customer service numbers. We will provide you with answers as soon as possible.

The personal information covered by this privacy policy includes: basic information (including personal phone numbers, email addresses); Personal identity information; Personal location information; Network identity identification information (including system account, IP address, email address, and passwords and security related to the above); Address book; Mobile photo album.

Personal sensitive information refers to personal information that, once leaked, illegally provided, or abused, may endanger personal and property safety, easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment. The personal sensitive information referred to in this privacy policy includes: personal identity information (including ID cards, passports); Network identity recognition information (including account name and nickname); Other information (including personal phone number, mobile phone number, itinerary information, and precise positioning information); Relevant identification documents; Please be cautious and pay attention to sensitive personal information. You agree that we can handle your sensitive personal information according to the purposes and methods described in this policy.

To identify your device ID and prevent malicious programs and anti cheating, improve service security, and ensure operational quality and efficiency, we will collect your device information (including IMEI, MEID, Android ID, IMSI, Guid, MAC address).

1、 Collection of personal information

You are aware and agree that for the purpose of optimizing the user experience, we will obtain other information related to improving infyCharge services. For example, when you visit infyCharge, we may collect information on the popularity of which services and browser software to optimize our services.
Before you use infyCharge, we will guide you to read this agreement and obtain your relevant personal information based on your acceptance of this agreement. If you do not agree to provide personal information, you will not be able to use all or part of the functions and services of infyCharge, or be unable to participate in certain activities, or receive notifications from us.

We will only collect your personal information when:

When you register for a infyCharge account, we will collect your phone number, gender, password, and account nickname information. If you associate with infyCharge in any other way, we will request your personal information from the associated third party. For personal information that we request but the third party cannot provide, we still need you to provide it. Collecting and using mobile phone numbers is to meet the requirements of relevant laws and regulations for authenticating true identity information. If you do not provide such information, you may not be able to use our services properly. You can also choose to fill in gender and region information according to your own needs. If you refuse to provide this information, it will affect your use of infyCharge or its related functions. When you register to use infyCharge, we will verify your real name. If you refuse to provide relevant information, we will refuse to provide you with services.

When you send and use the location positioning service provided by infyCharge, we will collect your location information and device information. We guarantee that you will not collect any irrelevant information when using location services on your device.

When you use our search service, we will collect your query keyword information and device information. In order to provide efficient search services, some of this information will be temporarily stored on your local storage device. Here, you need to note that your keyword information cannot individually identify your personal identity and does not belong to your personal information. Therefore, we have the right to use it for other purposes; Only when your search keyword information is related to your other information and can identify your personal identity, during the combined use period, we will treat and protect your search keyword information as your personal information, along with your search history, in accordance with this privacy policy.

When you participate in marketing activities related to infyCharge, we will collect your name, school name, mailing address, contact information, and bank account information. This information is the basis for your receipt of transfers or gifts. If you refuse to provide this information, we will not be able to transfer or distribute gifts to you.

We will collect specific location information of your device to provide you with relevant information about your city. The information we collect will not involve any other information about your device.

After obtaining your consent, we have obtained the camera permission for your device to activate charging when you scan the QR code of the charging station or use images from your phone's photo album for scanning.

We obtain the Android ID of your device with your consent to provide you with more accurate services.

When you use services provided by a third party in infyCharge, you have the right to decide whether to allow the third party to collect your order information and payment information. If you refuse the third party to collect such information when providing services, it may result in you being unable to use third-party services in infyCharge.

Based on effective protection of your information and with your consent, we will de label the collected information to protect the security of your information. We hereby hope that you understand and accept that without disclosing your personal information, we have the right to analyze and commercially utilize your information.

The use of cookies and web beans

Cookies can help websites identify registered users, calculate the number of users, and are usually used by various websites to determine whether registered users have already registered. We promise that research on cookie information will only be used for the purpose of improving service/product quality and optimizing user experience. At the same time, if you do not want personal information to be kept in cookies, you can configure your browser by selecting "Deny cookies" or "Notify you when the website sends cookies". You know that since infyCharge's services are implemented by supporting cookies, completing the operation of closing cookies may affect your access to infyCharge or prevent you from fully accessing infyCharge's services. When you do not disable cookies, you may be prompted whether to keep user information the next time you enter this website to simplify login procedures (such as one click login).

The method and purpose of using webbeans are the same as cookies.

In order to provide you with better services or products, we will use your personal information in the following situations:

1. According to the requirements of relevant laws and regulations;

2. According to your authorization;

3. According to the relevant service terms and application license agreement of infyCharge

Protection and security measures for personal information

We will make every reasonable effort to protect the user's personal information obtained, and have a dedicated data security department protect personal information. To prevent users' personal information from being illegally accessed, copied, modified, transmitted, lost, damaged, processed or used in unexpected or unauthorized circumstances, we have taken and will continue to take the following measures to protect your personal information:

1. The safety measures we have taken

1) Our network services adopt encryption technologies such as transport layer security protocols, and provide browsing services through https and other means to ensure the security of user data during transmission.

2) By adopting encryption technology to encrypt and save user personal information, and isolating it through isolation technology.

3) When using personal information, such as personal information display and personal information association calculation, we will use various data desensitization technologies such as content replacement and encryption to enhance the security of personal information during use.

4) Establish strict data usage and access regulations, adopt strict data access permission control and multiple identity authentication technology to protect personal information and prevent data from being illegally used.

5) Adopt specialized data and technical security audits, establish multiple measures such as log audits and behavior audits.

2. Other security measures taken to protect personal information

1) Manage and standardize the storage and use of personal information by establishing a data classification and grading system, data security management standards, and data security development standards.

2) Establish a special department for data security, responsible for organizing security emergency response to promote and ensure personal information security.

3) Strengthen safety awareness. We will also hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

3. Notification of personal information security incidents

1) In the event of a security incident caused by personal information, we will report the first incident to the corresponding competent authority and promptly investigate the problem and carry out emergency measures.

2) By sending notifications to all users to remind them to change their password. It is also possible to reach users' awareness through various means such as phone calls and text messages, and to operate and promote on the infyCharge public operation platform to prevent data leakage.

Despite taking the reasonable and effective measures mentioned above and complying with the standards required by relevant laws and regulations, we still cannot guarantee the security of your personal information when communicated through unsafe channels. Therefore, users should take proactive measures to ensure the security of their personal information, such as regularly changing their account passwords and not disclosing their personal information such as their account passwords to others.

You are aware that the personal information protection measures we provide only apply to the infyCharge platform. Once you leave infyCharge, browse or use other websites, services, and content resources, we have no ability or obligation to protect any personal information you submit on websites outside of infyCharge, regardless of whether you browse the above websites based on infyCharge links or guidance.

There are always various risks of information leakage in the network environment. When unexpected events, force majeure, and other situations cause your information to leak, we will do our best to control the situation and promptly inform you of the cause of the incident, the security measures we have taken, and the security measures you can take proactively. Storage of personal information

We will take appropriate security measures and technical means to store and protect your personal information to prevent loss, misuse, unauthorized access or leakage, tampering or destruction. Your personal information is stored on a password controlled server located within China, and access is restricted. When you need cross-border information transmission services, we will assume that you will continue to use servers within China.

We will store personal information for different levels and for different periods in strict accordance with laws and relevant regulations, with a minimum period of no less than 6 months.

After exceeding the retention period, we will delete your personal information or anonymize it in accordance with applicable laws.

According to the provisions of this clause, we only allow third parties such as our employees who need to know this information to access personal information and require them to fulfill corresponding confidentiality obligations.

Use and provision of personal information to the public

Without your personal permission, we will not disclose your personal information to any third party (including through sharing, transfer, public disclosure, etc.), except for the following situations:

1) We have obtained authorization or consent from you or your guardian;

2) Judicial or administrative authorities require us to disclose based on legal procedures;

3) When we file a lawsuit or arbitration against users to protect our legitimate rights and interests;

4) According to the relevant service terms and application license agreement between you and infyCharge;

5) Within the scope permitted by law, in order to protect infyCharge, infyCharge users, and the public interest from harm;

6) Conforming to the relevant agreements between you and other third parties;

You can send your photos, identity information, and location information to specific objects, or share your photos, location information, and identity information with unspecified people based on Feichong's services. When your sharing behavior leads to serious situations such as information leakage, we do not assume relevant legal responsibility.

With the continuous development of our business, we may engage in mergers, splits, and other transactions. If it involves the transfer of personal information, we will inform you of the relevant situation and continue to protect your personal information in accordance with laws, regulations, and standards no lower than those required by this guideline, or require new processors to continue to protect your personal information

1. In order to provide you with better services, we may entrust a third party to process some personal information.

Please rest assured that we will take measures such as evaluating the trustee's security capabilities to ensure that the trustee only processes your personal information for the agreed purpose and scope, and to ensure the security of your personal information. In addition, we have not entrusted any other third-party companies, organizations, or individuals to process your personal information.

2. Sharing We will not share your personal information with any company, organization, or individual, except for the following situations:

(1) Obtaining your explicit consent in advance;

(2) According to laws and regulations, or mandatory requirements from government regulatory agencies or judicial authorities, it is necessary to share with the public;

3. Transfer. We will not transfer your personal information to any company, organization, or individual except for the following circumstances:

(1) Obtaining your explicit consent in advance;

(2) According to laws and regulations, or mandatory requirements from government regulatory agencies or judicial authorities, the transfer must be made to external parties;

(3) When involving company merger, division, dissolution, asset or business transfer, bankruptcy liquidation, or similar transactions, if it involves the transfer of your personal information, we will require companies, organizations, or individuals who hold your personal information to continue to be bound by this policy. Otherwise, we will require such companies, organizations, or individuals to obtain your authorization and consent again.

4. Public Disclosure: We will not publicly disclose your personal information unless:

(1) Obtaining your explicit consent in advance;

(2) According to laws and regulations, or mandatory requirements from government regulatory agencies or judicial authorities, it must be publicly disclosed. On the premise of complying with laws and regulations, when we receive the request for disclosure of information mentioned above, we will require the issuance of corresponding legal documents, such as subpoenas or investigation letters. We firmly believe that the information requested from us should be kept as transparent as possible within the scope permitted by law. We will carefully review all requests to ensure that they have legal basis and are limited to data that law enforcement agencies have legitimate rights to obtain for specific investigative purposes.

Your rights

According to relevant national laws, regulations, and standards, we guarantee that you exercise the following rights with respect to your personal information:

After completing the account registration of infyCharge and conducting reasonable and necessary identity verification, you can view, modify, and delete the personal information you submitted to us. In general, you can browse, modify, and delete the information you submit at any time, but for security and identity recognition reasons (such as number appeal services), you may not be able to modify some of the initial registration and verification information provided during registration.

After entering the infyCharge APP, you can set your personal information in the "Personal Center". We provide users with the function of setting user nicknames, supporting querying personal information and setting avatars.

We always prioritize the protection of your personal information, and at the same time, we value your attention to personal information. For your personal information, you can search, modify, and delete it online through mobile clients and other channels.

You have the right to independently update or correct your personal information, or authorize infyCharge customer service to update or correct the information. Before you update and correct the information, we will first verify your identity before proceeding with the correction and update of the information.

If you have any opinions or suggestions regarding this privacy policy or its functions related to the collection, use, storage, protection, etc. of your personal information, you can provide feedback or complaints through the infyCharge function page or infyCharge customer service channel. We will reply to you with the feedback information as soon as we receive your opinions and suggestions.

If you need to revoke authorized personal information, you can perform prohibited operations in your device management application permission settings. You can prevent us from obtaining your personal information by turning off some of the functions of infyCharge. After turning off some of the functions, your revocation of certain authorizations may affect your use of some of our corresponding business functions as they are necessary for achieving certain business functions. After you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect any previous personal information processing activities based on your authorization.

You have the right to obtain a copy of your personal information and can apply to us by sending an email.

If technically feasible, if the data interface has been matched, we can also directly transmit a copy of your personal information to a third party designated by you according to your requirements.

In certain business functions, we may only make decisions based on non manual automatic decision-making mechanisms such as information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will also provide appropriate remedies.

2、 Account cancellation function

You can independently request the cancellation of your infyCharge account to ensure that we no longer collect your personal information. You can cancel your account through the mobile client. Before you cancel your account, we will verify your personal identity, security status, commonly used devices, and other information. Your account cancellation behavior is irreversible. Once you cancel your account, we will immediately delete all information related to your account and ensure that this information will not be leaked. At the same time, you will not be able to obtain services related to infyCharge products through the cancelled account.

Cancellation method:

Step 1: In login mode, click on "Personal avatar" to pop up the left drawer menu. Click on "Personal avatar" again at the top of the menu to enter the "Personal Information Page"

Step 2: Click on the "Account Cancellation" button on the "Personal Information" page to enter the "Account Cancellation" page

Step 3: On the "Account Cancellation" page, after reading and understanding the cancellation function, you can click the "Apply for Cancellation" button to complete the cancellation

To ensure that the above request is made by you personally and to ensure the security of your personal information, we will verify your identity (if necessary, you may need to provide a written request). After the identity verification is passed, we will process your request.

We will verify and process your above request within 15 working days.

We do not charge any fees for your reasonable requests in principle, but for requests that are repeated multiple times and exceed reasonable limits, we will charge a certain cost fee depending on the situation. We may refuse requests that are unfounded, require excessive technical means (such as developing new systems or fundamentally changing existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical (such as involving information stored on backup tapes).

If we terminate our service or operation, we will notify you at least thirty days in advance and delete or anonymize your personal information after the termination of the service or operation.

Please be aware that we will not be able to respond to your request in the following situations:

(1) Related to our obligations under laws and regulations;

(2) Directly related to national security and national defense security;

(3) Directly related to public safety, public health, and major public interests;

(4) Directly related to criminal investigation, prosecution, judicial investigation, trial, and execution of judgments;

(5) There is sufficient evidence to indicate that you have subjective malice or abused your rights;

(6) For the purpose of safeguarding your or other individuals' significant legitimate rights and interests such as life and property, but it is difficult to obtain my consent

(7) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

(8) Involving trade secrets; Update of Personal Information Protection Policy

To provide you with better services and with the development of our business, this privacy policy will also be updated accordingly. But without your explicit consent, we will not reduce your rights under the current effective personal information protection policy. We will issue updated versions on the website and mobile devices, and notify you of relevant content updates through website announcements or other appropriate means before they take effect, in order to keep you up-to-date with the latest personal information protection policies.

For significant changes, we will also provide more significant notifications (including but not limited to emails, text messages, private messages, or special reminders on browsing pages to explain the specific changes in personal information protection policies).

And obtain your explicit consent again when you log in for the first time after this policy update. If you click 'agree' or 'next' after updating this policy and receiving our notification, it means that you have fully read, understood, and accepted the revised policy.

The significant changes referred to in this policy include but are not limited to:

(1) Our service model has undergone significant changes. For example, the purpose of processing personal information, the type of personal information processed, and the way personal information is used;

(2) We have undergone significant changes in ownership structure, organizational structure, and other aspects. Changes in ownership caused by business adjustments, bankruptcy mergers and acquisitions, etc;

(3) Changes in the main objects of personal information sharing, transfer, or public disclosure;

(4) Your right to participate in personal information processing and the way you exercise it have undergone significant changes;

(5) When there are changes in the responsible department, contact information, and complaint channels for handling personal information security;

(6) When the personal information security impact assessment report indicates a high risk. How to contact us

If you have any questions about this privacy policy, you can contact us through the following methods

(1) Mail the letter to the following address: 1st Floor, Chunsheng Building, Lingya Industrial Park, Tangtou No.1 Road, Tangtou Community, Shiyan Street, Bao'an District, Shenzhen City, Guangdong Province

Normally, we will reply within fifteen working days. If you are not satisfied with our response, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also file a complaint or report to regulatory authorities such as NetEase, telecommunications, public security, and industry and commerce, or seek a solution by filing a lawsuit with a court with jurisdiction in the defendant's residence.